FREQUENTLY ASKED QUESTIONS
Everything you need to know about Fibroblast Plasma Therapy.
Orders, Payments, & Refunds
You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link. Alternatively, you can log into your Dermavel Account and track your order.
Already have a Dermavel Account?
- Login into your Account here.
- Check the fulfilment status for your order.
- If the order has been fulfilled, select the order.
- Click on the tracking link to be directed to your tracking.
Alternatively, you can use the link provided in your Shipping Confirmation Email.
What if my tracking hasn't updated?
No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.
In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.
If you've realised that you've entered an incorrect or incomplete address, please contact us at firstname.lastname@example.org
If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.
For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, please allow 14+ days for your tracking to update before contacting our team to investigate your order.
You can expect your order to be delivered as follows, based on your location: U.S Domestic: 2-5 days, delivered using UPS, DHL, Fed Ex, or USPS.
All international: 7-15 days delivered.
You may return any new, unopened, unused Dermavel product within fourteen (14) days from the day the product was delivered by the courier. Returned items must be in perfect and unused/unopened condition. Please allow up to 15 business days to process a return from the day that your items are received back in our warehouse.
For more information, click here.
We accept a variety of payment methods to make your checkout experience as smooth and convenient as possible.
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal, and other forms of payments offered by Shopify Checkout.
Please note that availability of payment methods may vary depending on your location, and we recommend checking at the time of checkout for more information. If you have any questions or concerns regarding payment options, please contact us through our website's contact form or by sending an email to email@example.com, we will be happy to assist you.
If your order arrives damaged or incorrect, please contact us immediately through our website's chat widget, or by sending an email to firstname.lastname@example.org
We will do our best to resolve the issue as quickly as possible.
Please provide us with your order number and photos of the damaged or incorrect items. We may ask you to return the damaged or incorrect products and we will either send you a replacement or process a refund for you.
Our priority is to make sure that you are satisfied with your purchase, and we will do everything we can to address any issues with your order.
We are sorry to hear that you would like a refund! Click here to learn about Refund Policy and how to submit a request.
Top 5 Product Questions
In general, skin tag removal is an aesthetic treatment and that is not covered by health insurance, unless it is infected or bleeding.
Removal of infected skin tags is a covered benefit under your health plan. However, if it is for cosmetic reasoning the cost will vary depending on the size and number of skin tags treated.
Everyone’s pain threshold is different, so what one person might find painful, another might hardly notice. Generally speaking, though, Plasma Pen fibroblast treatments are considered mildly to moderately uncomfortable.
Some areas, like around the eyes, are more sensitive than others, but a numbing cream (Lidocaine 5%) can often be used to soothe any pain.
There are several key factors. One of them is; using a Fibroblast therapy at home is far cheaper than visiting the dermatologist, which can cost up to $1,200 USD or more.
Plasma Needles are considered disposable items; they naturally get dull over time. If not replaced after each treatment session, you may feel more intense discomfort during the session, or potentially expose yourself to an increased risk of scarring and infections.
The Plasma Fine needles are clinically prepared and designed for one session only; you may use the same needle for multiple areas and blemishes within the same treatment session.
The Plasma Coarse needles may be used multiples times for up to one month with proper sanitation and disinfection.
Please be advised; if you feel any increased discomfort, or if the needle(s) doesn’t generate a plasma arc, replace it immediately.
Additional needles can be bought anytime here: https://dermavel.com/products/dermavel-repair-pack
Yes, but please always consult with a licensed dermatologist, physician, or medical advisor first.
Moles can be cancerous and should not undergo any types of treatments or procedures before cleared by a licensed dermatologist, physician, or medical advisor first.
Before using a plasma pen, make sure that the mole, freckle, or skin tag can safely be removed. Any suspicious moles that look irregular, crusted, or discolored should not have any procedure performed; please always consult with a licensed dermatologist, physician, or medical advisor first.
See our safety page for more information.
OTHER Common Questions
The Plasma Pen treats sebaceous hyperplasia, fine lines, crow’s feet around the eyes, forehead lines, turkey neck, neck lines, sagging eyelids, stretchmarks, wrinkles, skin tags and moles, bags and hoods on the upper and lower eyelids, acne scars, accordion lines, loose skin on the tummy and jawline, and so much more.
The Dermavel® Fibroblast Plasma Pen is rechargeable and designed to be re-used for years.
Getting the Duo or Trio Kit is a great way of saving more, it’s perfect as a gift or giveaway for friends and family.
No, the Dermavel Plasma Pen was specifically designed to leave no scars or scratches after use. After treatment, avoid sun exposure and tanning beds to the treated area.
Once the scabbing process is complete, always apply broad spectrum SPF 50 or higher to the area for a minimum of 3 months after your last treatment. This skin is still healing and can easily become damaged by any UV rays and may cause hyperpigmentation and/or premature aging.
The Plasma Pen works by applying small charges of plasma energy to the skin, which causes the skin to undergo a process of sublimation. That means that the skin in the area where you apply the Plasma Pen will be rejuvenated by turning into a gas and later returning to its younger form.
Fine needles are for one-time (1) usage for smaller areas, and the coarse needles can be used over multiple sessions, up to 2 months with proper disinfection care.
You may not look your absolute best during the initial healing process, expect healing to occur within 5–7 days, sometimes up to 21 days. You’ll start to see real results on the treated area in 2–4 weeks, when elastin and collagen production starts. By contrast, removing a skin tag doesn’t require any healing. Once you remove it, it’s gone! If you have any questions upon receiving your Plasma Pen, then feel free to contact us email@example.com, and we‘ll get back to you within 24 hours. At Dermavel, customer support is a top priority.
After a fibroblast session, tiny crusts will quickly form on the treated area; these may be visible for 4-10 days.
You’ll start to see real results on the treated area in 2–4 weeks, when elastin and collagen production starts. For more information, see the After Care guide.
The bundle includes five fine needles, a coarse needle, and a needle guard adapter for protecting and connecting the needle to the Plasma Pen. For maximum sanitation, you should discard each needle after using it. If you want to order more needles, then please visit our accessories page.
Yes. Dermavel’s Plasma Pen is rechargeable and comes with a USB charging cord. A fully charged battery lasts for 4-5 hours.
Check out our Blog for best practices, or send us an email to firstname.lastname@example.org