[IMPORTANT] Weather Alert – Winter Storm in U.S. Causing Shipment Delays
DHL is recovering from the recent severe winter storms in Texas, delays are still occurring.
We will continue to monitor the weather conditions and keep you updated on this page with the latest: https://dermavel.com/policies/shipping-policy
Thank you for your understanding in this difficult time, If any questions, do not hesitate to reach out to our customer success team, info[at]dermavel.com
Please use the tracking form below to enter your tracking number and track your order.
Note that not all items are updated in real time with tracking, and right now there are delays due to massive lock downs and quarantines that have caused postal carriers to be understaffed.
Also note that if your order was placed within a few days, that it might not be reflected yet in the tracking. This does not mean there is a problem or your order wasn't shipped. We ship all order within 24-72 hours. But since we are using a 3rd party tracking site, it can take several days for the shipping information to be updated in the online tracking system.
If you'd like us to give you an update on your order, then just email our team at [email protected]